At Gemology, we strive to ensure your satisfaction with our digital books, appraisal services, and historical insights. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy outlined below.

1. Digital Products

1.1 Eligibility for Refunds: Due to the nature of digital products, we do not offer refunds once a digital book has been downloaded or accessed. Please ensure that you review all available information about the digital book before making a purchase.

1.2 Technical Issues: If you experience any technical issues with your digital book, please contact us at khanayaz22@gmail.com within 7 days of purchase. We will work with you to resolve the issue or provide a replacement if necessary.

2. Appraisal Services

2.1 Service Satisfaction: If you are not satisfied with our appraisal services, please contact us at khanayaz22@gmail.com within 14 days of receiving your appraisal report. We will review your concerns and may offer a re-evaluation or provide a partial refund at our discretion.

2.2 Information Accuracy: Our appraisals are based on the information provided by you and the physical characteristics of the gemstone. We do not guarantee the absolute accuracy of the appraisals due to the inherent subjectivity in the evaluation process. Refunds will not be issued for appraisals based on differences in opinion regarding the value of the gemstone.

3. Historical and Lore Content

3.1 Informational Use: Our historical and lore content is provided for informational and educational purposes. Refunds are not available for these services once accessed.

4. General Conditions

4.1 Contact Us: To request a refund or discuss any issues with your purchase, please contact our customer service team at khanayaz22@gmail.com. Provide your order number and details about your purchase.

4.2 Resolution Time: We aim to address all refund and return requests within 7 business days. You will be notified of the outcome and any actions taken.

4.3 Exclusions: Refunds will not be granted for products or services that have been misused, altered, or damaged after receipt. Refunds are also not available for promotional or discounted items.

5. Changes to This Policy

5.1 Updates: We may update this Return and Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect upon posting. We encourage you to review this policy periodically.

6. Contact Us

If you have any questions or concerns about this Return and Refund Policy, please contact us at: khanayaz22@gmail.com